Loic Le Meur - Latest Comments in How Seesmic will communicate with partners and users

Re: How Seesmic will communicate with partners and users

sean808080 — Wed, 04 Jun 2008 09:29:22 -0000

i see your point about another account to get help with seesmic but the benefit outweigh the drawbacks in my opinion because:
1. getsatisfaction gives a searchable index of support questions across many companies and apps.
2. the level of responsiveness shown to me by the seesmic team is unparalleled and i'd rather they spend their time looking at seesmic code than managing a support forum and it's overhead.

i was so impressed with seesmic's responsiveness that i blogged about it here:

http://sean808080.com/blog/...

i'll follow that up by saying that it's not everyday that i write positive things about companies.

if only more companies would make an effort to communicate with their users and use tools like getsatisfaction.com to make their efforts easily accesible, we'd all be more satisfied.

cheers

Re: How Seesmic will communicate with partners and users

Jared Evans — Sun, 18 May 2008 23:10:52 -0000

I hate that GetSatisfaction sets up another barrier by requiring you to create a separate account to login to post a comment. It's easier if Seesmic hosted their own support themselves. If GetSatisfaction allows Seesmic login directly, I wouldn't mind at all.

Re: How Seesmic will communicate with partners and users

Nik — Sun, 18 May 2008 02:21:01 -0000

You should frame the JS includes in an IFRAME so that if they dont load, they at least dont take down the host website

Re: How Seesmic will communicate with partners and users

steve — Sat, 17 May 2008 23:19:51 -0000

LOL - how ironic - the video in here isnt working for me - I just see a still image

Re: How Seesmic will communicate with partners and users

Loic Le Meur — Sat, 17 May 2008 22:04:28 -0000

@centernetworks I was on a plane, now I am in between two planes!

Re: How Seesmic will communicate with partners and users

shaun76 — Sat, 17 May 2008 21:11:19 -0000

thanks. I don't see any downtime from my blog yesterday, but I could see how this would upset people.

Re: How Seesmic will communicate with partners and users

Dave S — Sat, 17 May 2008 21:08:46 -0000

Arggh I forgot a zero and added a "s"
Should have read:
"A quick and not specific or fine tuned google search for the phrase : "seesmic down" vs "techcrunch down" returns the following numbers "techcrunch down" = 2,100,000 to "seesmic down" = 74"

Re: How Seesmic will communicate with partners and users

Vince DeGeorge — Sat, 17 May 2008 21:08:40 -0000

Shaun, it's the fact that the downtime of Seesmic also caused the blogs that had it integrated to go down. I think Loic has taken the appropriate steps here, and things should be find going forward. This is really where it all begun: http://www.techcrunch.com/2...

Re: How Seesmic will communicate with partners and users

Dave S — Sat, 17 May 2008 21:05:39 -0000

As long as they spell your name correctly .... Nice way to get back in the saddle ... Address the problem and make adjustments .... How long has TechCruch been online compared to Seesmic? THeir own team is critical of how management is handling the server side of things, and that is a post just a few short months ago. http://www.crunchnotes.com/...

A quick and not specific or fine tuned google search for the phrase : "seesmic down" vs "techcrunch down" returns the following numbers "techcrunch down" = 2,100,00 to "seesmics down" = 74

Mike took the opportunity to get some readers ... Seesmic took responsibility.

Re: How Seesmic will communicate with partners and users

shaun76 — Sat, 17 May 2008 20:58:41 -0000

I'm still digging around trying to figure out what the hell this is all about. I see a few people up in arms, but I still haven't found the source of the discussion. Back to FF to dig a little deeper.

Re: How Seesmic will communicate with partners and users

fred2baro — Sat, 17 May 2008 20:50:19 -0000

If the user knows before clicking on disqus (or anywhere else) "record a comment" i guess that would just perfect. The ccritics are always good for progress i love your reactivity ...

Re: How Seesmic will communicate with partners and users

centernetworks — Sat, 17 May 2008 20:48:02 -0000

Very good Loic - your outage led me to a post :) - why you should have a press page and a status page:
http://www.centernetworks.c...

one note - make sure that your status.seesmic.com is not hosted on the same place that your seesmic app is - this way if seesmic goes down, status page is still up

and i thought you were on a plane!