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It's the point when there needs to be a point-of-contact person for customer-facing issues and information - usually about the time that the CEO/Founder is really busy doing other things and has already established the community & the start-up presence.
Yes, you will always be the 'face' of your company in that regard - but should you also have to always be the person letting news media & blogs know if there's a new bit of information? Probably not.
Still, I'd bet without having yet read Brian's post (it's on one of these tabs!) that the two of you have similar ideas. :)
It's a big part of social media, the charisma and popularity and connectedness of driving a product forward--- it's not an algorithm, it's people. Come on, who can resist that smile of his? ;-)
Incidentally, I find it amusing tho, that Seesmic isn't picked apart the same Scoble's videos are (I know it's not a 1:1 comparison, but I'm going on Known Name and Big Product of Which There Is Competition)... not sure how much I subscribe to the 'build a killer product' thing that's being flitted around.
It's who you know. Always has been and always will be, and the world of user-powered Social-ness illustrates and amplifies to the point of wanting to shut down.
Loic, just wanted to say I appreciate your willingness to actively participate with and listen to those around you. It's a great example for others, one I will share with future clients of mine.
The example of the deaf community embracing Seesmic is a great reminder to not believe you know everything about what you create, or rather, the possibilities it holds.
Otherwise, i'm with you 100%. :]
Furthermore, many startup CEOs are heavily engaged in building their products/services, and don't have the time to do the outbound marketing work.
There's more to this than you make it seem. A lot more.
even if mahalo is as good as jason believes it is, if anyone else was running it, it wouldn't be as far along as it is currently.
i hope that makes my point crystal clear loic :)
I think a lot of people who have had PR success once or twice think it's that easy for everyone to do it. Even people with great products can still fail getting coverage.
Where can i get a community? Is it expensive? What happens if I need audience now?
Do you mean that instead of paying PR I should pay bloggers?
That makes sense.
Otherwise we get your message 'care about your friends and make a good product'.
It sure is a wonderful world
Jeremy, do you work at a PR firm?
Great thoughts, Loic.
The main point I'd make is that a CEO should be focused on the core functions related to their company; recognize what they're good at and outsource what they're not good at. The very fact that they might be connected may or may not make their company a success. I can assure you scads of biz school grads have thought their connections would see them through, only to find out that they faced the same tough roads that come with entrepreneurship as everybody else. The most successful CEOs realize that they're really not that objective when it comes to how they view their own company, so they pull in others to help with that. This is a valuable function a PR firm can provide, as they can help companies better explain what it is they do and just why valuable it is.
Also, as much as we may tout networks in this Web 2.0 era, the jury's still entirely out on how much value they have. Where's a LinkedIn study on how much commerce the site's actually generated? You could ask the same of any other others too. I love LinkedIn and think it's a valuable way to raise visibility, but I dare say most people aren't raking in business from it. Secondly, the notion that a good product/service will always get traction is just not true; and I say this having worked as a tech and financial journalist for a decade at outlets including CNN. I had so many companies telling me they had the next great "solution" for some problem, I honestly thought I would go nuts. For a variety of reasons, 99 percent of these companies are no longer around.
Everybody thinks they have a great product or service, but if that were really true, the failure rate of businesses -- particularly small businesses -- wouldn't be so astronomical. In fact, one of the issues I have with my profession is they don't give prospective clients honest feedback in terms of how they should handle their marketing/PR; they often just tell them how great they are and how successful they'll be. What they really need is counsel and that sometimes involves things that don't sound so rosy; in the end, though, they'll be better off for it.
if you can get that, you can understand what the next generation of advertising will be, what products to make, and why, if your business is sluggish or failing, you are in that condition
the changes in the society and the world will be more than staggering, they will reveal a new world
i'll say it again, in caps, so you don't forget it .... PEOPLE, NOT TARGETS!! .... with a bunch of exclamation points for graphical clarity .. !!!!!!!!!!!!!!!!!!!!!!
I think your view of this matter is one dimensional and self-centric. You are charismatic with an outgoing and engaging personality, funded by some very connected players, not to mention well connected yourself, and you're pimping a very sexy product (IMHO). Let's also not forget that you have Cathy Brooks on your team and she knows her game well and is a great asset to Seesmic. With that winning combination, you're right. No PR needed.
But come over to the other side of the fence for just a minute and you will see that there are other startup founders who are incredibly brilliant, but are not engaging, and frankly, are dry as toast when speaking, they get uncomfortable when they have to present, and they hate going to networking events.
But, they have created smart products that are highly useful and needed products that solve real problems. Some are products that are very niche and/or aren't exactly sexy, and in some cases downright boring to a journalist or blogger, but solve real business issues. And let's throw in that they are self-funded and not at all connected to the movers and shakers of Silicon Valley. And they don't understand social media because they've been too busy with their heads down building their product. Sorry, but PR has served these companies well, especially with ROI case studies, product reviews, community building, and other useful PR tactics that help show customers how a product can solve their pains.
PR is so much more than the hype-machine at launch, not that we don't love getting the big splash and the TechCrunch spike at launch, because we do love that, but PR goes way beyond a company launch and offers some real value to companies. If it didn't serve a purpose or offer any value, then Steve Jobs, Mark Zuckerberg and Richard Branson wouldn't have PR teams handling anything from product reviews to crisis communications.
@centernetworks (Allen Stern) Thank you for pointing this out, too. And you're so right that Mahalo wouldn't garner the attention it does if it wasn't for Jason Calacanis and his fanboys and connections. Great example and well said.
Disclaimer: I work with Brian Solis and my comment here and at his TC post are solely my own opinion.
I admire that you get involved and are honest in your post and comment with people, it shows your listening. Its a habit il get addicted to i think.
Cheers
Scott
Unfortunately, the Chicago Start UP Founder I was conversing with is somewhat bull-headed in the illogical way and irrational way.
I look forward to using this post to being a new conversation with a new start up as this post ranks up with the Paul Graham Start Up essays in importance and value to every Start Up.
Dr. Sam
www.drsam.tv
Here's my response to comments across the web:
http://bub.blicio.us/?p=957
And, also, here's the unedited version of the original post. I think you'll see that we're practically on the same page (more importantly, it's very helpful for startups who need to learn about all of this in general):
http://www.briansolis.com/2008/05/pr-tips-for-s...
Now let's talk about that coffee, perhaps at the seesmic cafe...?
Thanks for an important post- the level of comment suggests that you have started a very interesting conversation, which I hope will continue.
I accept your main point- focus on organic growth, use your friends' and users' feedback to get the product right and once it is right, then it will get attention. But to all this, I'd add the proviso, 'all things being equal'.
As a start up CEO, it pains me to admit that there is no disputing what you say- no on else can represent my company like myself and yes, I should be tending to the garden a lot more, instead of writing another PDF for another 'target segment' :)
But sadly, as some commentors here point out, all things are not equal. And it would be great to hear your views on this.
Some CEO's start from different bases: some are better funded than others, allowing them more time- as well as that crucial mental and emotional capacity- to focus on the product and network building, rather than desperately seeking the funds to keep going.
Some are better connected than others- their emails get answered, their name opens doors.
Some, names, such as Le Meur and Calcanis, bring more or less instant traction.
So what you say makes perfect sense, all things being equal. But what practical advice do you have for those unkown, under-resourced CEOs who are fighting to overcome overwhelming odds? The odds that say however original their innovation may be, that it will be the person who comes after them (better resourced, better connected) who will make it a financial success.
Don't get me wrong, I'm not disagreeing with your core argument. The limitations of outsourced PR have been proven by my own experience, as has the undeniable value of networking. But all things being equal, simply relying on your own PR and user-base does not seem to be enough for most start ups. Where are they going wrong? And is it inevitable that innovators will more often than not see their ideas taken forward by better resourced competitors?
Thanks
Tim
Sent from my BlackBerry® wireless device
Many of us are doing our best to change things here ^_^
1. A good idea
2. Great team
3. Flawless execution
4. Customer uptake
Crap how hard is that?
I'm sorry, but I think you are plain wrong. So does business, and so does results. This is post writes what some people would like to think, but what you write is not true.
http://distantsignal.blogspot.com/2007/12/how-o...
Daniel
We reviewed the original article in class and were asked to write a response. (http://cn235assignments.wordpress.com/2008/06/0...)
It was also suggested to read your response for perspective. It is encouraging to see the evolution in communications where we can quickly access perspective on nearly any matter, and I am happy to be able to learn, both as a new blogger and a PR student in such a diverse environment.
Thank you for your continued contributions to my learning!
I pretty much disagree with what you say here because I disagree with the context. And you didn't seem to respond to those who challenged your thinking.
I could ask several questions, but I'll ask one...
Re participation is NOT marketing, you seem to hint that marketing is "artificial". That mentality seems to be evident in many of your points. Marketing, PR, etc. HAS to be contrived. Why is that?
I like the overall post, but your #4 is (to me) is just plainly wrong.
web2.0 or not, strategy is still key to build a product or a company. what if the people who react never would spend a $ for what you offer? or there are just not enough of them to support your infrastructure investment ?